Within one hour riding to Hua Hin, the scorching hot radiator water mixed with motor oil exploded all over my left leg. I almost crashed and lost my life because of this bike. I had to leave the bike at an LPG station for them to pick it up. When I checked the engine oil it was empty. They basically gave me a bike with a blown motor.

The next day I go back to the shop and she tells me there was nothing wrong with the bike and they had to drive all the way over there for nothing. I pulled out my leg and ruined collector Jordans to show her the stains and burns. I got my passport back, and she said she would return the money when I bring back the helmet since I didn't have it on me. Within an hour I return with the helmet and she is nowhere to be found. I place the helmet over the fence since I left for Phuket that same day. I called her several dozen times, no response for my deposit. She picks up eventually and tells me to call the owner at another number. All this time she's been claiming shes the owner.... but anyways, I call and the guy has no idea what's going on and says he has nothing to do with it. I call her back several more times and no response. I text her several times, no answer... Finally I tell her if she doesn't reply and return my money I will have to contact the police.

By all means go ahead. I have screenshots of all the text messages and threats she has sent me. I'm not the only complaint online about this company. Perhaps you should look into those as well?

I know about two (including you) in two-years complains about that rental company. What means that from more than 1040 customers two people had a problem. I have a friend who runs a retail store and he would love to have only two complains per +1000 customers....

The lady from the rental shop suggested you visit her shop with the police, what is probably the best, and cheapest, solution to get the problem resolved. You can hire a lawyer and go to court, but that can take months before the problem is resolved. And yes, if you signed a contract that you're responsible for damage to the motorcycle you rented the rental company can prevent you to leave the country.

You can, and probably should contact the Office of the Consumer Protection Board www.ocpb.go.th/ewtadmin/ewt/ocpb_eng/main.php?filename=index___EN

If everything is as you said, I have to agree that the lady from the rental company is not very good in resolving a problem

Going to the police station for a day is the last thing I want to do in BKK. Yes. I checked the oil, one hour later it was empty.

She finally returned the deposit to my friend a week later in the form of a check. She also made my friend wait over 2 hours for the check. This shop is a complete waste of time. I only got refunded for the 2800 deposit, she still scammed me out of the $1900 rental charge for the broken bike. She said she had to pay money to get the bike picked up so she pass the cost on to me. What kind of bullshit customer service is this? Terrible bike, terrible customer service, I hope they go out of business. She didn't even care that I almost died because of the bike malfunction. Imagine scorching hot 100deg plus radiator fluid all over you while riding over 120km/hr.

As I put some effort in this I am gonna post the list of rental stores I found here as well. I hope it will help as many other riders as possible:

- Asia Riding Adventure dot com is very responsive, however their website might be a bit confusing. To find their rentals (not tours) check out the rental page. They rent for a minimum of 3 days and offer discounts for longer rentals. Their bikes are brand new.

- Thai Bikes Rental dot com was also very responsive and I could feel those guys just love riding bikes themselves. It seems to be a smaller store with er6n, versys and 125cc scooters on offer. A bit cheaper than asia riding adventures, however do not offer any organized tours, only rentals. They do free delivery to Khaosan Road. Was the cheapest store for big bikes I could find in Bangkok so far.

- Bangkok Scooter Rental dot com is the cheapest rental for scooters that I found. Unfortunately they only post factory photos of scooters so I am not sure how new or old those scooters are, but worth to check it out (I didnt inquire further as I am looking for a big bike).

- Big Bike Rental Bangkok dot com is another rental store, however I find the prices really high compared to other stores. My friend actually rented a brand new CB 500 X from them and their bikes are new and nice, but so are the bikes from the first two stores at cheaper rates.

- Bangkok Bikes Rental dot com is finally another rental store that I found. Their rates are somewhat in the middle range, but they are located a bit outside of town. They seem to be in business for quite some time considering their many customer photos on the website. I have come across several negative reviews from past customers and some rather weird / angry replies from the supposedly owner for that rental store, so Im not sure what to make of it.

I will probably rent from Thaibikesrental or Asiaridingadventure and keep BigBikeRental as an additional option.

Hope this helps anyone looking for bikes in the near future Smile (If you find additional store please post in here!!!)

As a viewer of this thread that has no personal axe to grind I must side with the complainant here. The number one main issue regardless of any other is the fact that the rented motorcycle was dangerous and malfunctioned . The Rental company should apologise unreservedly and and refund costs immediately no other course of action is acceptable, safety is paramount.