This is my two year Kawasaki KLX 125 Bike. I was so happy at first. After little bit more then a year, the stand break of for the first time. I parked normally and the bike fell down in slow motion.... Kawasaki told me they are not in Duty for Frameworks and sent me to a welding company... Now after only 8 month, the stand broke again and the hole in the frame is even bigger.

People told me when it is welded again, it will break again and the hole will become bigger and bigger.

WHATS NEXT KAWASAKI??? Frame breaks when someone goes faster then 100km/h or may be 200 km/h ??? Are Kawasaki Frames made in Thailand still SAVE??? I highly doubt it....at least these ones made in Thailand are for sure not a 100 Percent.

I hope Kawasaki will find a solution for me. Poor Customer Service says it all... And that where we was just going to buy a KLX 250 for longer rides

They told me after a waiting time of 5 weeks, that they will see what they can do... So they kept my Bike and told me to come back in 4weeks ... 4weeks without a bike for sure...in Germany they would at least giving you a spare bike for the time....not so in Thailand




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Quote by: news

The first thing I want to ask is, did you contacted Kawasaki Thailand HQ for the problem with your Kawasaki KLX125 or did you only reported this to the local Kawasaki dealer?

If you have contacted Kawasaki head quarters, what was there response?

Local Kawasaki dealers are scared that Kawasaki HQ will order them to fix the problem, which costs money and time what equals to not making money... (yes, thinking is sometimes very simple).

I tried a couple of times. There is no English page for Kawasaki Thailand HQ only in Thai.... the usual thing here...
So we wrote about 3-4 times in ENGLISH to the HQ Page Email... There was like ALWAYS when someone in Thailand has to read English NO RESPONSE ... I really hate this customer Service here... I bet that a good part of Big Bikes sold in Thailand are bought from Farangs...

They will never learn that they are making money because of us... I remember Phuket when I came here for the first time in 1988 25years ago.. there was nothing..... Now big business THANKS to the f...g farangs.

BTW, i dont blame my local Kawasaki Dealer, he just sales the shite Kawasaki is delivering to him... and when I searched the internet I learned that i am not the only one having troubles with Kawasaki Made in Thailand

check this out... a guy just came back from his first OFF Road trip in the North... dont know what happend if one goes 120km/h and the frame cracks like it does here

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Hey News,

thank you for the reply on the issue.

Last week Kawasaki in Phuket Town agreed to do something. They ask me for bringing the bike so they can send the frame to BKK for getting a new one.
As far as I understood, they will take everything off, send the Frame to the Factory which will make the same Framenumber in it, for there is no trouble with the Book later.
Hope it works and hope also they throw some stickers and the two plasticparts in which are damaged and looking bad since I have to lean the Bike against trees without stand.

It takes them 3-4 weeks they said. Unfortunately I have no other bike yet and my trip to Cameron Highlands in October will only working out if I rent another bike. There is no such thing as a spare bike for customers like in Germany.

However, I am happy that finally something is working here and yes, My wifes idea was to call the office, the same day you mentioned it. Its in Phuket Town too.

So THANK YOU first and I will keep you up to date if you or somebody else is intrested

Btw, i am living here since 13 years, I come to Phuket since 25 but yes, you are right here too

have a great weekend @ all

@news, to answer your question about lender a bike in Germany, I know some guys who got a Z1000, ZX6R (one even got a ZX10R as a well known customer) and other bikes like this after they brought their Ninja 250R for the service. The bikes from the dealers have the gastank full and that's what they request to bring it back with a full gastank again. That's part of the service in Germany and that's also a VERY GOOD WAY to make the customer buy a bigger bike (sometimes it's good to look over the edge of the plate and learn from others how to make a business).

you know what, this has absolutely nothing to do with a small budget the poor poor Kawasaki Dealers are having.
It is ALL about POOR to NONE customer service in LoS.

Sorry but I was totally pissed today when i entered the Kawasaki shop in Phuket town, just to see my bike lying on the bottom in the dirt, not even all parts stripped from the frame yet... this is what THEY have done there in 4 WEEKS.

When I asked what happend, they told me they dont know and Bangkok did not get back to them yet. When we ask when they did call Bangkok for the last time to ask for the process, they started whining...: "we are only small dealer of Kawasaki, we can do nothing" WTF is this??????

They are SCARED to call the HQ in Bangkok???

2nd part, cant post it yesterday, got always ERROR spam detected message deletet??


I really want to know if KAWASAKI in Japan is aware of this circumstances here in Thailand. I highly doubt it.

I was at a governments office today and have an appointment there on friday again. Have to bring book papers etc. Then they will contact Kawasaki and ask what happend.

I nearly got mental today, for somebody with a brain, this behaviour is just unbelivable stupid. Its KAWASAKI... nor a cheap Chinese brand where you expect no better...

If I have no news until two weeks from now I go and see a lawyer, this is just rediculus.

I dont know where the problem is INFORMING the CUSTOMER about something instead of just let him wait forever
the past 4 weeks while my bike stays half stripped on the bottom I could have driven it.